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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gray Goodman

Gray Goodman

September 6, 2025

5  out of  5
rating by Gray Goodman
"30 years plus with Rob Olive State Farm. Presently with 5 different policies and we could not ask for better insurance coverage. Both Rob personally and his associate Marla were/are being extemely helpful on a rather large claim at present. Very reassuring to have State Farm covering our assets! Thank you."
We responded:
"Thank you Gray for your many years of being a client! We appreciate you!"
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Amy Geiger

August 27, 2025

5  out of  5
rating by Amy Geiger
"I have had, and continue to have, an outstanding experience working with Rob Olive and his team! They cover my two vehicles and went above and beyond when someone broke my window. In addition, they suggested I bundle my house with my vehicles in order to save money and expand coverage. I did what they suggested and am very pleased— my payments were significantly reduced and the amount of money I would get to rebuild my house (if something tragic happened) was approximately 20% higher than my previous insurers allocation. Marla Rogers and Lori Love are true professionals and I recommend them without reservation. Thank you Rob Olive and Team for your expert and economical help. Best Regards, Amy Reed Geiger"
We responded:
"Amy, thank you for leaving such a thoughtful review! I can’t tell you how much that means to our team for you to have such confidence in us. We appreciate you very much!"
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Desiree Peterson

August 21, 2025

4  out of  5
rating by Desiree Peterson
"Marla and Lori from State Farm have been really great in helping me get established car insurance with a great rate that just keeps going down with the drive safe and safe app. They were also great in helping iron out things to add my son onto my policy who just got his first car. I gave a 4 star review because State Farm has been great so far but I haven't actually needed to use the insurance yet so I dont know how that goes. Heaven forbid, but I will give a 5 star if that ever is a need and things go smoothly."
We responded:
"Thanks much for the review, Desiree! We hope to earn that 5th star if the time comes!"
Profile photo of Brandon Grice (B)

Brandon Grice (B)

August 19, 2025

5  out of  5
rating by Brandon Grice (B)
"This branch and their associate Marla have gone above and beyond to meet my families needs. They've made it possible for me to know my wife and kids are safe and covered when I can't be with them. Thank. (Make Sure To Take Your Lunch Breaks) Lol"
We responded:
"We appreciate you taking the time to let us know how we’re doing Brandon!"
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Mike Hursh

August 13, 2025

2  out of  5
rating by Mike Hursh
"I've been a State Farm customer for well over 20 years. While the reviews are positive I find Rob's agency difficult to deal with, especially closing for lunch when most working people have lunch hour. Very inconvenient."
We responded:
"Thanks for leaving a review, Mike. If a client needs to do business over the lunch hour we make any accommodation necessary for them. In your case, my team member offered to wait for you to call back with the missing information required to make the change you requested, and you said you’d leave the information on our voice mail instead. Not sure what else she/we could’ve done? I’ve been a local business owner in Eugene for 28 years and have a wonderful, caring and professional team. We pride ourselves in going over and above for our clients, so while I’ll accept criticism when it’s warranted or when we make a mistake, I’ll push back when the facts contradict that criticism. As always, if you would like to discuss this or any other matter in person, please give us a call and we will set up an appointment to do so with you."
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Sean Burnett

July 23, 2025

5  out of  5
rating by Sean Burnett
"I was in an accident, And I had no flaws from beginning to end of the claim and it was a very pleasurable experience. They made it so easy and quick on getting my vehicle back on the road."
We responded:
"Thanks Sean, glad it went so smoothly for you!"
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masayo yanagisawa

July 21, 2025

5  out of  5
rating by masayo yanagisawa
"Since 2016 , I love this agent!"
We responded:
"We appreciate you too!"
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Jo Karikko

July 17, 2025

5  out of  5
rating by Jo Karikko
"Thus far great service and lowest rates I could find!"
We responded:
"Thank you, Jo!"
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Shannon P

June 29, 2025

5  out of  5
rating by Shannon P
"Lori is a strong communicator and goes above and beyond. I enjoy working with the team and appreciate their dedication."
We responded:
"Thank you Shannon! Lori and the rest of the team enjoys working with you too!"
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Kami Fegles

June 25, 2025

5  out of  5
rating by Kami Fegles
"Great customer service"
We responded:
"I appreciate your business, Kami!"
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Therese Tarnoff

June 25, 2025

5  out of  5
rating by Therese Tarnoff
"Every time I call they are so helpful and down to earth. Theisen was especially cool even when I was discussing the idea of switching to a different insurer. Makes it hard to think about switching!"
We responded:
"Thank you Therese! We appreciate you sticking with us!"
Profile photo of Jessica Filley

Jessica Filley

June 24, 2025

5  out of  5
rating by Jessica Filley
"Rob has been my agent for over a decade. What I can say from my experience is that Rob and his team go way above and beyond for their clients. He's helped me make sure I always have adequate coverage for personal home and vehicle insurance. I trust Rob and his team with all of my coverage needs and refer all of my friends and loved ones any chance I get!"
We responded:
"Thank you Jessica! I can’t tell you how much it means to have multiple generations of a terrific family like yours insured!"
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Cassady Bond

June 23, 2025

5  out of  5
rating by Cassady Bond
"Very helpful staff, always on the lookout for discounts and ways to save the customer money. Would definitely recommend"
We responded:
"Hi Cassady and thank you! It seems like too many agencies (for whatever reason) don’t try very hard to make sure customers get every discount that they’re entitled to!"
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Freda Huston Bloom

June 20, 2025

5  out of  5
rating by Freda Huston Bloom
"We have always been Completely Satisfied with all of our business with this office & branch of State Farm! And, Ms. Lori has always been a wonderful help in answering all our concerns & in handling everything in a timely manner, as well as other staff members too. The Tuppers"
We responded:
"Thank you Freda! That is indeed our goal!"
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Bryan Like

June 18, 2025

5  out of  5
rating by Bryan Like
"I’ve been working with State Farm for my entire life; this office for almost 10 years. They are always responsive and pleasant to work with. Highly recommend."
We responded:
"We appreciate you Bryan! Thanks for your thoughts!"
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Andrew Pachon

June 18, 2025

5  out of  5
rating by Andrew Pachon
"Rob olive and his staff have been such a pleasure to deal with and have taken great car of me over the last decade with many more decades to come. I have referred many friends to them and they too have been pleased with their service, professionalism, and politeness."
We responded:
"Thank you Andrew! The feeling is mutual!"
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Orren Carter

June 13, 2025

5  out of  5
rating by Orren Carter
"I really appreciate the hardworking people that are at Rob Olive Insurance. They’re always smiling and friendly and they always have answers to my questions. Really happy with the service they provide!"
We responded:
"Thank you, Orren, we enjoy what we do… glad that it shows!"
Profile photo of RaeJean Auld

RaeJean Auld

June 10, 2025

5  out of  5
rating by RaeJean Auld
"The State Farm Rob Olive team always takes excellent care of my concerns. Lori is patient and her customer relations are top notch."
We responded:
"Thank you for your business, RaeJean!"
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John Langan

June 10, 2025

5  out of  5
rating by John Langan
"Good customer service no issues"
We responded:
"Appreciate it, John!"
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Janelle Coury

June 10, 2025

5  out of  5
rating by Janelle Coury
"So helpful in finding the best options for our family!"
We responded:
"Thank you Janelle! Was a pleasure meeting with you to review your insurance program!"
Profile photo of Richard Mena

Richard Mena

June 9, 2025

5  out of  5
rating by Richard Mena
"Lori is a wealth of knowledge and a true asset to this agency. Her kindness and professionalism is greatly appreciated and I feel comfortable having her as my insurance advisor."
We responded:
"Hi Richard and thanks for the kind words! We try very hard to make sure our customers are well taken care of!"
Profile photo of Emma Heckman

Emma Heckman

June 6, 2025

5  out of  5
rating by Emma Heckman
"Lori met with me today to review the details of our insurance and was very helpful in answering all of the questions I had - she was patient, friendly and knowledgeable about the details of a variety of insurance policies we have. Thanks Lori!"
We responded:
"So happy to hear your experience was a positive one, Emma! Thank you so much for your business!"
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Jennifer Barnett

June 5, 2025

5  out of  5
rating by Jennifer Barnett
"The staff is so helpful and always tries to get the most amount of discounts for clients like myself. My rates have never been lower!"
We responded:
"That’s our goal, Jennifer! We’re thankful for great clients like you!"
Profile photo of Krysta St.sauver

Krysta St.sauver

June 2, 2025

5  out of  5
rating by Krysta St.sauver
"Great customer service here at state farm. Theisen was a tremendous help getting my auto insurance back. Thanks a lot state farm!"
We responded:
"Thanks for leaving us a review, Krysta! I’m blessed to have such a wonderful team!"
Profile photo of Danna Coleman

Danna Coleman

May 27, 2025

5  out of  5
rating by Danna Coleman
"Theisen is very kind and helpful… I appreciate her contacting me and helping me get much better coverage for the price than what I had with Progressive! ♥️"
We responded:
"Thank you so much Danna for taking the time to leave a review! We appreciate your business!"